Refund Policy — Vistart Production
1. General Refund Policy
All ticket purchases made through Vistart Production are subject to this Refund Policy.
2. Non-Refundable Tickets
Unless otherwise stated:
- Tickets are non-refundable
- Tickets cannot be exchanged after purchase
- Lost or stolen tickets may not be replaced
3. Event Cancellation
If an event is officially canceled and not rescheduled:
- Customers may be eligible for a refund
- Refunds will be processed using the original payment method
- Processing times may vary depending on the payment provider
Service fees may be non-refundable where permitted by law.
4. Event Rescheduling
If an event is postponed or rescheduled:
- Tickets will generally remain valid for the new date
- Refund eligibility will depend on organizer policies
Customers will be notified with updated event information.
5. Duplicate or Fraudulent Purchases
Vistart Production reserves the right to cancel fraudulent or suspicious transactions without prior notice.
6. Chargebacks
Customers are encouraged to contact our support team before initiating payment disputes or chargebacks.
Unauthorized chargebacks may result in ticket cancellation.
7. Contact Support
For refund requests or ticket assistance, please contact: